Homzie Inc. – Terms of Service
Please review these key terms carefully. By completing your purchase, you acknowledge and agree to all terms below and the full Terms of Service that follow.
All Sales Are Final (No Refunds)
Because all Homzie services are custom and tailored to your space, all sales are final. We do not offer refunds, chargebacks, or retroactive discounts for purchased or in-progress services. You have up to one year from your purchase date to complete your questionnaire and begin your project, unless otherwise noted on the applicable sales page.
Shopping For Your Space During the Design Process Is Not Supported
To keep your project focused, efficient, and cohesive, shopping for your space either independently or reverse searching items in your design prior to the completion of your project and release of your shopping links and information is not permitted without expressed written permission. Shopping or purchasing items prior to design completion may result in: additional fees, conversion to an hourly design rate, or lead to the immediate termination of your project. This policy helps protect your timeline and the integrity of your final design.
Designs and Renderings Are Conceptual
All layouts, design plans, and renderings provided by Homzie are conceptual visual tools and are not construction documents. We do not provide construction drawings, permit-ready plans, structural, engineering, or trade guidance, on-site measurements or verification, or contractor coordination or job-site oversight. All final execution decisions should be reviewed and confirmed with your contractor or installer prior to implementation.
You Are Responsible for Measurements, Orders, and Installation
Clients are responsible for providing accurate room measurements and photos, verifying product dimensions prior to ordering, and confirming proper fit, clearances, and compatibility within their space. Homzie Designs is not responsible for incorrect measurements, products ordered by the client, or any shipping issues, damages, delays, or vendor errors. Any product-related issues must be addressed directly with the retailer or vendor.
Communication & Participation Are Required
Our services each operate on a structured timeline, and timely communication is essential to keep your project moving forward. Clients are expected to respond to designer communications within 48 hours (Monday–Friday) unless otherwise communicated in advance. Failure to respond within this timeframe may pause your project, result in removal from the design queue, require a restart fee to resume services, or, in some cases, lead to project termination.
Below are our full Terms of Service
Homzie Inc. – Terms of Service
Last Updated: February 2026
By purchasing or using any service offered by Homzie Inc. (“Homzie”), you agree to the following Terms of Service.
1. Services Provided
Homzie provides virtual interior design and decorating services delivered digitally. All services are advisory and conceptual in nature. Homzie does not provide on-site services, construction management, contractor coordination, trade or engineering guidance, permit-ready drawings, or code compliance.
2. Scope of Services Governs
The scope, deliverables, timelines, revision allowances, and limitations of each service are defined on the applicable sales page at the time of purchase. By completing a purchase, you agree to the terms described on the corresponding sales page. Homzie is not obligated to provide services or deliverables not expressly listed on that sales page.
3. Project Timelines
All project timelines are estimates and are not guaranteed. Project timelines commence only after all required onboarding materials, including questionnaires, measurements, and photos, have been submitted and approved. Where applicable, services that include a Kick-Off Call will begin only after the conclusion of the Kick-Off Call with a Homzie designer.
Delays in client communication, incomplete information, or missed response windows may pause or extend the project timeline.
4. Design Direction, Revisions, and Renderings
Each project begins with the presentation of one cohesive design direction developed from the information provided during onboarding. The revision window is intended to refine and adjust this original design direction and does not include the development of multiple or unrelated design concepts.
For services that include renderings, renderings are presented during the initial design phase and updated once at final delivery following the revision window. Renderings are not continuously updated throughout the revision process.
Revision availability, quantity, and duration vary by service and are outlined on the applicable sales page. Revisions requested outside the stated revision window or beyond the scope of the purchased service may require additional fees or may not be supported.
5. Creative Discretion
Client acknowledges that interior design services are creative in nature and inherently subjective. While Homzie aims to align designs with the client’s stated preferences, Homzie retains creative discretion regarding how services are performed and how design solutions are developed.
Client understands that creative differences or dissatisfaction with aesthetic elements alone do not constitute a breach of these Terms. By engaging Homzie, the client affirms familiarity with Homzie’s portfolio and agrees to trust the design process.
6. Client Responsibilities
Clients are responsible for providing accurate measurements, photos, inspiration, preferences, and timely feedback. Homzie relies entirely on client-provided information and is not responsible for errors resulting from incorrect, incomplete, or outdated information.
Clients are responsible for reviewing and providing final approval of all designs prior to purchasing furniture, materials, or decor. By proceeding with purchases, the client confirms acceptance of the design as final. Homzie does not review or approve purchases made prior to final approval.
7. Shopping During the Design Process
To maintain a focused and efficient design process, shopping, vendor requests, and pricing inquiries are paused until the design project is complete. Shopping or purchasing items at any point during the design process is not supported and may result in additional fees, project delays, conversion to hourly services, or termination of the project.
8. Payments, Refunds, and Expiration
Payment is due at the time of purchase, either in full or through an approved installment plan offered at checkout. Selection of an installment plan does not alter the total purchase price, refund policy, or the client’s obligation to complete all scheduled payments.
Because all Homzie services are custom and tailored to your space, all sales are final once purchased. Refunds, chargebacks, and retroactive discounts are not offered for purchased or in-progress services.
If a client chooses to cancel services, the purchased service may be transferred to another individual or applied toward a different Homzie service of equal or greater value. Any difference in service value must be paid in full. Transfers or service changes do not extend expiration timelines and may be subject to administrative fees.
Unless otherwise noted on the applicable sales page, clients have up to one year from the purchase date to submit their questionnaire and begin their project. Unused services may expire.
9. Communication
Homzie services operate on a structured timeline. Clients are expected to respond to designer communications within 48 hours (Monday through Friday) unless otherwise communicated in advance.
Official project communication may take place via email, Homzie’s design platform, and scheduled Zoom calls, where applicable. Communication outside of these channels is not considered official or binding.
Meetings must be scheduled in advance. Missed or late meetings may be forfeited or rescheduled at Homzie’s discretion and may result in additional fees.
Failure to respond within the required timeframe may pause your project, result in removal from the design queue, require a restart fee to resume services, or lead to project termination.
10. Designs and Limitations
All layouts, design plans, and renderings provided by Homzie are conceptual visual tools and are not construction documents.
Homzie does not provide construction drawings, permit-ready plans, structural, engineering, or trade guidance, on-site measurements or verification, or contractor coordination or job-site oversight.
All final execution decisions should be reviewed and confirmed with a qualified contractor or installer prior to implementation.
10. Product Orders & Third-Party Vendors
Clients are responsible for verifying product dimensions, fit, clearances, and compatibility before ordering. Homzie is not responsible for incorrect measurements, products ordered by the client, or any shipping issues, damages, delays, or vendor errors. Any product-related issues must be resolved directly with the retailer or vendor.
Link Guarantee: If a product included in a finalized design becomes unavailable within a reasonable period after final delivery, Homzie may attempt to source a comparable alternative at its discretion. Product availability and pricing are not guaranteed.
Homzie makes no warranties regarding third-party vendors, retailers, manufacturers, contractors, or service providers and is not responsible for their performance, products, pricing, timelines, or conduct.
11. Intellectual Property
All designs, renderings, layouts, concepts, and materials created by Homzie remain the intellectual property of Homzie. Clients are granted a limited, non-exclusive license to use the final design for personal use only. Designs may not be reproduced, resold, or distributed without written permission.
12. Client Photos & Marketing Use
By submitting photos to Homzie, including photos of your space, space plans, or completed designs, you grant Homzie permission to use, reproduce, and share those photos for marketing, promotional, educational, and portfolio purposes across digital and print platforms, including Homzie’s website, social media, and email marketing. If the Client wishes to revoke this consent, they must provide written notice to Homzie prior to the project beginning.
Client names and identifying details will not be shared unless explicit permission is provided.
13. Termination of Services
Termination by Homzie:
Homzie reserves the right to terminate services at its discretion due to non-payment, repeated delays, lack of communication, scope abuse, harassment, abusive or inappropriate behavior toward any Homzie team member, or violation of these Terms. All fees paid remain non-refundable.
Termination by Client:
Clients may terminate services at any time with written notice. Termination by the client does not entitle the client to a refund, credit, or release from any remaining payment obligations, including installment payments.
Effect of Termination:
Upon termination by either party, Homzie is not obligated to continue work, complete deliverables, or release unfinished concepts or materials. Any completed work remains the intellectual property of Homzie.
14. Representations & Warranties
Services are provided “as is” and “as available.” Homzie makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or guaranteed results. Homzie does not warrant the performance, availability, or outcomes of third-party products or services.
15. Limitation of Liability
To the fullest extent permitted by law, Homzie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including property damage, loss of use, lost profits, or business interruption arising from services or third-party products.
16. Exclusive Remedy & Damages Limitation
Homzie’s total liability for any claim arising from these Terms or services shall not exceed the total amount paid for the applicable service. This limitation constitutes the client’s exclusive remedy to the extent permitted by law.
17. Confidentiality & No Solicitation
Each party agrees to maintain the confidentiality of any non-public, proprietary, or confidential information disclosed during the course of the services. Confidential information includes, but is not limited to, personal information, design concepts, proposals, pricing, processes, internal documents, business operations, and any materials shared in connection with the services. Confidential information may be used solely for purposes of performing under these Terms and may not be disclosed to third parties without prior written consent, except as required by law.
18. No Solicitation
Client agrees that while any Homzie designer, contractor, or team member is engaged by or contracted with Homzie, the client shall not directly or indirectly solicit, engage, hire, or attempt to engage such individual for design services outside of Homzie. This restriction applies regardless of whether contact is initiated by the client or the Homzie team member and includes services substantially similar to those provided by Homzie. Any violation of this provision constitutes a material breach of these Terms.
19. Indemnification
Each party agrees to indemnify and hold the other harmless from any third-party claims, damages, liabilities, or expenses arising from that party’s actions or omissions under these Terms, except to the extent caused by the other party’s gross negligence or willful misconduct.
20. Force Majeure
Neither party shall be liable for delays or failure to perform due to events beyond reasonable control, including acts of God, natural disasters, government actions, labor disputes, or internet outages. If such delay exceeds fifteen (15) days, either party may terminate with written notice.
21. Arbitration & Governing Law & Venue
Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association in the state of Alabama. Each party shall bear its own costs. These Terms are governed by the laws of the state of Alabama without regard to conflict-of-law principles.
22. Severability & No Waiver
If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any provision shall not constitute a waiver of future enforcement.
23. Acceptance of Terms
By purchasing or using any Homzie service, you acknowledge that you have read, understood, and agree to these Terms of Service and the terms outlined on the applicable sales page.